Shipping Policy

Frequently asked questions

1. Direct Temple Sourcing No Middlemen

We source exclusively from certified South Indian temples, ensuring ethical collection, authenticity, and the purest form of raw human hair.

2. Manufactured in Our Own Chennai Factory

From sorting to wefting, we control every stage of production. This guarantees consistent luxury quality and full transparency that most suppliers cannot offer.

3. 100% Raw, Virgin & Remy Hair

All cuticles remain intact and aligned. The hair is never chemically treated, steamed, or mixed giving you unmatched softness, durability, and natural beauty.

4. Swiss-Owned Brand With Fast Delivery

Based in Switzerland, we offer next-day delivery options, secure payments (Twint, Klarna, HeyLight), and reliable customer service from a trusted Swiss company.

5. Highest Bleach Quality

Our hair can be bleached up to light blonde without losing integrity a standard only top grade temple hair can achieve.

6. Long Lasting Investment

With proper care, our bundles and wigs last 2–4 years, giving you premium quality at the best value.

7. Ethical & Transparent Practices

Temple auction proceeds go directly back into the community, supporting food programs, schools, and social welfare. Every purchase contributes to a positive cycle.

8. Luxury Packaging & Professional Finish

Every order is inspected, sanitized, and packed in premium One Love Hair branding to deliver an elevated customer experience.

9. Thousands of Happy Clients Worldwide

We are trusted by customers across Switzerland, Europe, and the USA for our authenticity, reliability, and consistent premium results.

One Love Hair GmbH, we are committed to providing premium-quality products and excellent customer satisfaction.
This Return Policy outlines the conditions for returns and exchanges. By purchasing from us, you agree to the terms below.
1. CUSTOMER RESPONSIBILITY
1.1 Inspection Upon Receipt
Customers must inspect all products immediately upon delivery to ensure they meet expectations and are free from defects.
1.2 Condition Requirements
You may co-wash, condition, and gently heat-style the hair only while the security ties remain intact, Removing the security ties or altering the product in any way voids eligibility for a return or exchange.
1.3 Appointment Scheduling
Customers should not schedule hair appointments or installations before receiving their order and confirming satisfaction with the product.
This ensures any concerns can be addressed before the hair is used.
2. 30 DAYS RETURN & EXCHANGE POLICY
2.1 Eligibility Criteria
Customers may return or exchange unused and unaltered hair extensions within 30 days of delivery, provided that:
Products remain unused, unaltered, and in original condition, with security ties fully intact.
Items are returned in their original, resalable packaging, with no cutting, coloring, bleaching, or modifications.
3. POST-INSTALLATION RESPONSIBILITY
3.1 Altered Products
One Love Hair GmbH does not accept returns or exchanges for hair that has been:
Cut, dyed, bleached, toned, or chemically treated
Installed or partially installed
Modified in any way that changes its original condition
3.2 Defect Reporting
Only concerns reported while the product is in its original, unused state are considered valid defect claims, Issues reported after installation or alteration will not be classified as product defects.
4. MERCHANDISE CONDITION
Any merchandise returned without intact security ties, or not in original condition, will be refused and returned to the customer without refund.

ORDER PROCESSING & CUT-OFF TIME
At One Love Hair GmbH, we ensure fast and reliable shipment of all premium hair products. Please review the processing and shipping terms below.
Cut-Off Time:
Orders placed before 12 PM (EST) ship the same day.
Orders placed after 12 PM (EST) ship the next business day.
Processing Schedule:
Orders placed Monday–Friday before 12 PM EST → shipped the same day.
Orders placed after 12 PM EST → shipped next business day.
No processing, shipping, or deliveries on weekends or holidays.
Overnight shipments dispatched on Friday will arrive Monday (not Saturday).
During high-volume periods, processing may take slightly longer. We appreciate your patience.
SIGNATURE ON DELIVERY
Your shipment may require a signature upon delivery.
If you are unavailable, you may request carrier pickup at a nearby location.
TRACKING YOUR ORDER
A tracking number will be emailed once your order has shipped, Please monitor your order using the tracking link provided, If you would like to add shipping insurance, please contact us before placing your order.
INTERNATIONAL SHIPPING
International deliveries typically take 5–7 business days.
Carriers used: DHL & FedEx.
Shipping prices do not include customs duties, tariffs, VAT, or import taxes.
All customs clearance, duties, and taxes are the customer’s responsibility.
RETURN POLICY

Ethically Sourced From Indian Temples
About Our Manufacturing
At One Love Hair GmbH, every hair extension is proudly manufactured in our own factory in Chennai, India. By managing the entire process from ethical temple sourcing to cleaning, sorting, and crafting, we ensure 100% authenticity, premium quality, and full traceability.
This also allows us to maintain strict hygiene standards, fair labor practices, and consistent luxury results for all our products.
Our hair is 100% voluntarily donated during sacred temple ceremonies in India. After donation, the temples auction the hair, and every rupee earned is reinvested into local communities funding schools, food programs, hospitals, and social welfare.

This process ensures complete ethical transparency and delivers the purest, highest-quality raw Indian hair available.

Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.

Frequently Asked Questions

Find answers to common questions about our products and services.

What is your return policy?

We offer a 30-day return policy on all unused items in their original packaging. Please contact our customer service team to initiate a return.

How long does shipping take?

Standard shipping typically takes 5-7 business days. Express shipping options are available at checkout for faster delivery.

Do you ship internationally?

Yes, we ship to most countries worldwide. International shipping times and costs vary by destination.

Yes. Our Raw Indian Hair in Natural Black and Natural Brown can be professionally lifted to 613 blonde. As with all unprocessed hair, the natural level of eumelanin varies from donor to donor, which may cause some strands to lighten more slowly than others. For optimal results and to preserve the hair’s integrity, we strongly recommend that all bleaching and coloring be performed by a licensed professional colorist.

If you choose to color the hair yourself, please conduct a strand test prior to full application.
Kindly note that once the hair has been chemically altered, it becomes ineligible for returns or exchanges, and our ability to provide aftercare support may be limited.
Which Base Color Is Recommended for Bleaching?

• Natural Brown – Highly Recommended
Natural Brown bundles contain a lower eumelanin concentration, making them easier to lift while maintaining hair health. They provide the most predictable and even bleaching results.

• Natural Black – More Challenging to Lighten
Natural Black bundles have a higher pigment density, which can make the bleaching process more complex. Without professional handling, this may lead to uneven tones, brassiness, or damage.
If your intention is to bleach the hair, please specify Natural Brown in your order notes.

Important Note Regarding Blonde Hair

Blonde hair has already undergone a significant chemical lifting process. For this reason, blonde bundles should not be bleached or recolored, as additional processing may compromise the hair and affect its performance.

Raw Hair represents the highest grade of human hair in the global hair industry. It is hair that remains in its purest, most natural state, meeting two strict conditions:
1. 100% Remy

All cuticles remain intact and naturally aligned in the same direction from root to tip.
This prevents tangling, matting, shedding, and ensures the hair behaves like real growing hair.

2. 100% Virgin

The hair has undergone no chemical treatment whatsoever.
No bleaching, no color, no perming, no steam processing, and no silicone coating.

Together, these qualities define what professionals and manufacturers refer to as RAW HAIR.

Characteristics of True Raw Hair

Raw Hair is recognizable by the following premium features:

• Completely Unprocessed

No chemical or steam alterations. You are receiving hair exactly as cut from the donor.

• Natural Texture

Raw Hair exists only in Natural Straight, Natural Wavy, and Natural Curly.
No two bundles are identical reflecting each donor’s unique hair pattern.

• Superior Strength & Cuticle Integrity

Fully intact cuticles provide unmatched durability, softness, and shine.
With proper care, Raw Hair can last 3–5 years or more, far exceeding processed hair.

• Natural Color Variation

Raw Indian Hair typically ranges from Natural Black to Natural Brown, depending on the donor.
This makes it ideal for custom coloring and bleaching.

• Ideal for Bleaching & Coloring

Because it is unprocessed and naturally pigmented, Raw Indian Hair performs exceptionally well when lifting to lighter shades including 613 blonde when handled professionally.

• Authenticity Indicators
Professionals identify Raw Hair by:
•Slight texture variation between bundles
•Natural frizz and minimal uniformity
•Absence of artificial shine (no silicone coating)
•Natural movement and density
These qualities distinguish true Raw Hair from factory-steamed or chemically treated hair.

Raw Indian Hair is globally preferred because:

• Sourced Ethically From Temple Donations The hair comes from voluntary religious offerings made in South Indian temples the cleanest, most ethical hair source in the world.

• Perfect Texture for Styling

Its natural density, softness, and structure make it highly versatile for:
• Bleaching
• Coloring
• Heat styling
• Long-term wear installations
• Long-Lasting Investment

Raw Indian Hair’s longevity makes it a premium product that outperforms Brazilian, Peruvian, or processed “raw-like” hair.

Raw Hair Is More Expensive
Raw Hair commands a premium price due to:

✓ Ethical temple sourcing
✓ Zero processing
✓ Limited yearly availability
✓ Time-intensive sorting and manufacturing
✓ High global demand
✓ Long lifespan and premium performance

When you purchase Raw Hair, you are investing in the highest quality, longest-lasting, most natural hair available.

At One Love Hair GmbH, our specialization in authentic Raw Indian Hair is rooted in both our heritage and our commitment to uncompromising quality. As South Indians born and raised in Chennai, we maintain a direct connection to the temples and communities from which this exceptional hair originates.

Because we source and manufacture the hair ourselves in our own Chennai facility, we maintain full control over every stage of production from ethical collection to final quality inspection. This ensures that every bundle meets the highest standards of purity, integrity, and performance.

Unmatched Quality, Backed by Tradition

Indian hair is universally regarded as the most reliable and versatile hair in the world. Its natural density, strength, and raw texture make it ideal for:
• Professional coloring and bleaching
• Long-term installations
• Heat styling and texture manipulation
• Consistent wear over years

In an industry oversaturated with processed and mislabeled hair, authentic Raw Indian Hair remains the benchmark of excellence. Many products marketed as “Brazilian,” “Peruvian,” or “Malaysian” are, in reality, processed Indian hair sold under different names. True Raw Indian Hair is rare, ethical, and highly sought after.

Direct Manufacturing No Middlemen, No Compromise

We are direct manufacturers, not distributors. This gives us exclusive advantages:
• Transparent and ethical temple sourcing
• Strict quality control from root to tip
• Consistency across every bundle
• No mixed donor or factory-processed hair
• Ability to deliver premium hair at fair, honest pricing

By overseeing the entire chain from sourcing to sorting, wefting, and final packaging we guarantee that our customers receive the finest Raw Indian Hair available globally.

We provide a variety of secure and convenient payment options for all customers:

• Credit & Debit Cards

We accept all major cards, including:
• Visa
• Mastercard
• American Express

• Digital & Local Payments
• PayPal
• Twint
• Shop Pay
• Apple Pay
• Google Pay

• Buy Now, Pay Later (BNPL)

Flexible installment solutions are available through:
• Klarna
• Hey Light (0% interest installments)
• Shop Pay Installments

Yes. We provide flexible Buy Now, Pay Later financing options through the following partners:
• Klarna
• Hey Light
• Power Pay
• Shop Pay Installments

These financing services offer a simple and secure alternative to traditional credit cards, allowing you to complete your purchase immediately while paying over time.

How Financing Works

Eligible customers can split their total purchase into four interest free payments , Approval is fast and is determined instantly at checkout.

Benefits of Our Financing Options
• 0% interest on installment plans
• Instant approval decision
• No hidden fees
• Receive your products immediately, pay later
• Convenient and secure checkout experience

Available financing options will automatically appear at checkout based on your location and order value.

Yes. One Love Hair GmbH offers a dedicated Wholesale Program for licensed stylists, salon professionals, and verified business entities. Our wholesale partners receive access to premium Raw Indian Hair at competitive trade pricing, along with priority support and tailored service.

If you are interested in joining our wholesale program, please complete the wholesale application form. Once your submission is reviewed, our team will contact you with detailed wholesale pricing, product information, and partnership terms.

We look forward to supporting your business with the highest-quality Raw Indian Hair.

Our Shipping Partners

Payment Securely

Buy Now - Pay Later Option

Fast Delivery

Delivery time: 2–3 working days

Free shipping

Across Switzerland

Extended return period

30 Days

Professional-Grade Hair

Expertly trusted by stylists and cherished by clients worldwide for its quality, consistency, and longevity.

Natural Shades

Each bundle is delivered in its authentic natural tones, ranging from off-black to deep brown, offering the perfect canvas for personalized coloring.

Customer care

We are dedicated to ensuring every client receives expert guidance, premium quality, and complete satisfaction with every purchase.

Discover High-Quality Products at Affordable Prices.

Stay up-to-date with our latest products by following us on Instagram.

Gain Instant Support and Updates via WhatsApp for Hassle-Free Shopping.

Express shipping available to USA, Canada & Europe.

Buy Now & Pay later.

One Love Hair GmbH

Uferweg 1 ,

3400 Burgdorf

Switzerland

+41 76 539 53 86

UID: CHE.225.580.483

Account

Shipping Policy

Frequently asked questions

Frequently Asked Questions

Our Shipping Partners

Payment Securely

Buy Now - Pay Later Option

Fast Delivery

Customer care

Discover High-Quality Products at Affordable Prices.

Stay up-to-date with our latest products by following us on Instagram.

Gain Instant Support and Updates via WhatsApp for Hassle-Free Shopping.

Express shipping available to USA, Canada & Europe.

Buy Now & Pay later.

One Love Hair GmbH

Contact us

Country/Region

Language

Country/Region

Language

Shipping Policy

Frequently asked questions

Frequently Asked Questions

Our Shipping Partners

Payment Securely

Buy Now - Pay Later Option

Fast Delivery

Customer care

Discover High-Quality Products at Affordable Prices.

Stay up-to-date with our latest products by following us on Instagram.

Gain Instant Support and Updates via WhatsApp for Hassle-Free Shopping.

Express shipping available to USA, Canada & Europe.

Buy Now & Pay later.

One Love Hair GmbH

Contact us